Paramount Plus App Not Working: Solutions for Common Issues

Kimberly Perez

Paramount Plus Logo

When the Paramount Plus app stops working, it can disrupt your streaming experience significantly. Paramount Plus is a popular streaming service that offers access to a wide variety of TV shows, movies, and exclusive content. Like any other app, it can encounter issues that hinder performance or prevent access altogether. This article provides useful information on how to identify common problems with the Paramount Plus app and how to fix them.

Users often report problems such as the app not loading, videos not playing, or the app crashing unexpectedly. These issues could stem from various causes such as outdated app versions, network connectivity problems, or issues with the device’s operating system. There are several troubleshooting steps that users can take to try to resolve these issues on their own before reaching out for further support.

Resolving Paramount Plus App Issues

Sometimes your plans to stream your favorite shows or movies on Paramount Plus can get derailed by technical issues. Here’s a breakdown of common problems and troubleshooting steps:

Paramount Plus Not Loading or Playing Content

  • Check your internet speed. Streaming requires a decent connection. Run a speed test online to see if your internet is running at its usual speed.
  • Restart the app. This basic step often resolves temporary hiccups.
  • Restart your device. Whether it’s a TV, phone, or computer, a full restart can clear up glitches.

App Keeps Crashing or Freezing

  • Clear your app cache and data. Find this option in your device’s settings within the apps section.
  • Check for updates. Ensure both the Paramount Plus app and the device’s operating system are up-to-date.
  • Reinstall the app. Delete and then re-download Paramount Plus from your device’s app store.

Error Codes and Messages

Error CodePotential CausesSolutions
1106Internet connection issuesCheck internet, try restarting device and router
3304Content unavailable in your regionUse a VPN to access content from other countries (if legal in your area)
4200Login IssuesCheck username/password, reset password if needed

Paramount Plus Freezing on Smart TVs

  • Update the app: Make sure you’re running the latest version of the Paramount Plus app on your smart TV.
  • Clear your TV’s cache: The specific steps for this will vary depending on your TV manufacturer.
  • Check your TV’s firmware: Ensure your smart TV’s operating system is up to date.
  • Factory reset as a last resort: If all else fails, a factory reset of your TV can help, but it will erase all your settings.

Paramount Plus Issues on Firestick

  • Restart your Firestick: Hold down the “Select” and “Play/Pause” buttons simultaneously for about 5 seconds.
  • Optimize Firestick storage: Too many apps or cached data can slow things down. Go into your Firestick’s settings and clear unnecessary app data.
  • Check for network congestion: If too many devices are using your internet at once, it can cause streaming issues on your Firestick.

General Paramount Plus Freezing and Buffering Issues

  • Improve your Wi-Fi signal: Try moving closer to your router, or if possible, connect your streaming device via an Ethernet cable for the most stable connection.
  • Reduce streaming quality: Within the Paramount Plus app, you can often lower the playback resolution, which lessens the strain on your internet.

Paramount Plus Black Screen

  • Force quit the app: The method for this varies by device, but fully closing and restarting the app is often the fix.
  • Check HDMI connections: Make sure your HDMI cable is securely connected between your TV and streaming device.

Paramount Plus Glitchy Playback

  • Lower streaming quality: This can help if your internet isn’t robust enough to stream at higher resolutions.
  • Check for background activity: Other apps running on your device could be using up resources and causing glitches.

Paramount Plus “Invalid Token” Error

  • Log out and back in: This refreshes your login session and can clear up this error.
  • Re-authorize device: In rare cases, if this error persists, you may need to re-authorize your device with Paramount Plus.

Paramount Plus Error Code 6013

  • Server-side issue: This error often indicates a temporary problem with Paramount Plus’ servers. Check their social media for updates or try again later.

Paramount Plus Issues on Vizio TVs

  • Specific to Vizio: If you’re having trouble only on a Vizio TV, double-check the app updates and firmware updates mentioned in the “Freezing on Smart TVs” section.

Device-Specific Solutions

Let’s look at common fixes based on the device you’re using:

DevicePotential Solutions
Smart TVs, Streaming Devices (Roku, etc.)Force stop the Paramount Plus app, clear cache, check for app and device updates, reinstall the app.
Mobile Devices (Phones, Tablets)Check for app updates, clear app cache and data, ensure strong network connectivity.
Computers (Windows, Mac)Try a different browser, clear browser cache and cookies, disable ad blockers and extensions.

Other Troubleshooting Tips

  • Visit the Paramount Plus help center: Their official site has detailed troubleshooting and known issues (https://help.paramountplus.com/s/)
  • Check on social media: See if others are reporting similar issues (it could be a widespread problem).

Key Takeaways

  • Paramount Plus is a streaming service that can sometimes experience app functionality issues.
  • Common troubles include the app not loading, playback errors, or crashing.
  • Troubleshooting steps include updating the app, checking internet connection, and ensuring the device’s OS is current.

Troubleshooting Paramount Plus App Issues

This section provides a comprehensive guide to resolving issues with the Paramount Plus app across various devices.

Initial Checks and Basic Troubleshooting

Start by ensuring the app is up to date with the latest version available in your device’s app store. Check your subscription status to confirm active membership. A simple restart of the app or device often resolves temporary glitches.

App-Specific Solutions

Regularly clear the app’s cache and cookies to maintain its performance. On mobile devices, you can force-close the app and reopen it. Make sure your device meets the minimum system requirements for the app.

Device and System Troubleshooting

If the app crashes on a smart TV or streaming device like Roku or Apple TV, check for system updates. Up-to-date operating systems maintain app compatibility. System restarts of these devices can also effectively fix random freezes or crashes.

Connectivity and Network Fixes

Perform a speed test to confirm your internet connection is stable and fast enough for streaming. Restart your modem and router to refresh your connection. Issues with loading content may stem from weak Wi-Fi signals or ISP outages.

Advanced Solutions for Persistent Problems

Disable VPN or proxy extensions as they can interfere with streaming. Turn off ad blockers or tracking protection in your web browser, as these can block necessary scripts. For continued issues, uninstalling and reinstalling the app can be a useful last resort.

Content Access and Account Support

Ensure location settings allow for accurate content availability based on your region. If specific shows or movies are not playing, this could relate to your account permissions or content licensing restrictions within the app.

Error Messages and Specific Device Issues

Note any error message displayed and check Paramount Plus support for explanations and fixes. Solutions may vary by device. For example, on a Firestick, ensure the Fire TV’s operating system is current.

Maintenance and Periodic Updates

Check for announcements about scheduled maintenance or known outages that can impact service availability. Keep the app updated to benefit from permanent fixes and improvements introduced by the developers.