How to Get a Refund from Apple For Apps & Services

Kimberly Perez

App Store Logo

When purchasing from Apple’s various services, customers have the option to request refunds for apps, subscriptions, or other content. This ability provides peace of mind for users who may accidentally buy the wrong item or experience dissatisfaction with a digital purchase. To begin the refund process, one must navigate to Apple’s problem reporting site, sign in with their Apple ID, and follow the guided steps to select and submit a refund request for the item in question.

The process involves specifying the reason for the refund, which aids Apple in addressing customer concerns and processing requests efficiently. Users can check the status of their refund request online, which eliminates the uncertainty of waiting without feedback. If there are issues or further questions, Apple Support is available as a resource for assistance.

Getting Your Money Back: Apple Refunds for Apps and Services Made Easy

Apple offers a straightforward process for requesting refunds on apps, subscriptions, music, movies, TV shows, books, or other content purchased from the App Store, iTunes Store, or Apple Books.

How to Request a Refund Online

  1. Visit Log in with your Apple ID and password.
  2. Choose “Request a refund”: From the dropdown menu, select “Request a refund.”
  3. Select the reason for your refund request: Choose the most appropriate reason from the dropdown menu.
  4. Select the item you want to refund: Choose the app, subscription, or other item and click “Submit.”

What to Expect

Apple usually processes refund requests within a few days, but it can sometimes take up to 30 days. You’ll receive a confirmation email when your request is received and another when it’s processed. If your request is approved, the money will be credited back to the original payment method.

Additional Notes

  • Time Limit: You typically have 90 days from the date of purchase to request a refund.
  • Family Sharing: If you purchased an item through Family Sharing, the family organizer will need to request the refund.
  • Subscriptions: If you cancel a subscription, you won’t be charged again, but you won’t get a refund for previous payments.

Refund Eligibility

AppsYesIf you haven’t used the app, you can usually get a refund.
In-app purchasesYesIn some cases, Apple might ask you to contact the app developer for a refund.
SubscriptionsYesIf you cancel within 24 hours of purchase or renewal, you’ll get a full refund.
Music, movies, TV shows, booksYesIf you haven’t downloaded or streamed the content, you can usually get a refund.
AppleCare+YesIf you cancel within 30 days of purchase, you’ll get a full refund.

Remember, Apple’s refund policy is subject to change, so it’s always a good idea to check the latest information on their website or contact Apple Support if you have any questions.

Key Takeaways

  • Customers can request refunds for Apple purchases online.
  • The refund process requires an Apple ID and a specified reason for the request.
  • Users can check refund status and contact Apple Support for help.

Understanding Apple’s Refund Process

Apple provides a straightforward process for users seeking refunds for apps, subscriptions, and other digital purchases. This section outlines how to identify which purchases are eligible for a refund and the steps to request a refund.

Identifying Eligible Purchases

Purchases made with an Apple ID on the App Store, iTunes, or through other Apple media services may be eligible for a refund. Eligibility criteria include:

  • Time Frame: Typically, refund requests should be made within 90 days of the purchase date.
  • Content Type: Apps, subscription services, in-app purchases, music, movies, and books can be considered.
  • Conditions: The purchase should not be a consumable item, as these are usually not refundable.
  • Regional Laws: Users in the European Union, Australia, or New Zealand might have additional consumer law protections.

Purchases made by a child in a Family Sharing group or with multiple Apple IDs may require the family organizer or the specific account used for the purchase to request the refund.

Navigating the Refund Request Procedure

To request a refund from Apple, follow these steps:

  1. Report a Problem: Visit using a web browser.
  2. Sign In: Log in with the Apple ID account used to make the purchase.
  3. Find Purchase: Locate the purchase in question or select it from the purchase history.
  4. State Reason: Click “I’d like to,” then select “Request a refund”. Choose the reason for the refund.
  5. Submit Request: After selecting the appropriate item, submit the claim for review.

To check the status of a pending refund request:

  • Visit, sign in, and choose “Check Status of Claims”.

Keep in mind that while refunds to an Apple ID balance occur more quickly, refunds to a credit card or bank may take a few days to process. If needed, update payment information prior to submitting a claim. Consult Apple Support for help if you receive an invoice email for an unpaid order or if issues arise with your request.