Volume Buttons on Apple TV Remote Not Working: Troubleshooting Guide

Scott Daly

white and black remote control

Experiencing a frustrating situation where your Apple TV remote’s volume buttons aren’t working? Don’t worry! Here are some troubleshooting steps you can follow to try to fix this problem:

Fixing Your Apple TV Remote’s Volume Controls

Restart Your Remote

Often, a simple restart is enough to resolve minor glitches. Here’s how to restart your Apple TV remote:

  1. Press and hold the “TV/Control Center” button and the “Volume Down” button simultaneously.
  2. Hold the buttons for approximately 5 seconds. You should see the status light on your Apple TV turn off then on again.
  3. Release the buttons.

Try using your volume buttons again. If they still don’t work, move on to the next step.

Check the Volume Control Settings

Your Apple TV remote can be programmed to control the volume of your TV or an external receiver. Make sure the volume setting is correct. Here’s how:

  1. Go to “Settings” on your Apple TV.
  2. Select “Remotes and Devices”.
  3. Choose “Volume Control”.
  4. Choose the correct setting (either “Auto”, “TV via IR”, or the specific brand of your receiver).

Try using your remote’s volume buttons again.

Re-Pair Your Remote

When all else fails, re-pairing your remote to your Apple TV might fix the problem. Here’s how to do it:

  1. Point your remote toward your Apple TV. Make sure you are about three inches away.
  2. Press and hold the “Back” (or “Menu”) button and the “Volume Up” button together for five seconds.
  3. Release the buttons when prompted.
  4. If necessary, place your remote on top of the Apple TV to finish the pairing.

Table of Troubleshooting Steps

1Restart your Apple TV remote. Press and hold the “TV/Control Center” and “Volume Down” buttons simultaneously for 5 seconds.
2Check the volume control settings. Go to “Settings” -> “Remotes and Devices” -> “Volume Control.” Ensure the correct setting is selected.
3Re-pair your remote. Point your remote toward your Apple TV and press and hold the “Back” (or “Menu”) button and the “Volume Up” button for 5 seconds.

Troubleshooting Apple TV Remote Volume Issues

If your Apple TV remote‘s volume buttons are not responding, the following steps will guide you through resolving the issue effectively.

Initial Checklist and Basic Fixes

Check the battery: Ensure your Apple TV remote has sufficient charge. If it’s a Siri Remote, use a Lightning cable to recharge it. For remotes with a coin cell battery, consider replacing it if the battery is low.

Restart your remote: Press and hold the TV button and the Volume Down button until the Apple TV status light blinks. Release the buttons and wait for the “Remote Disconnected” message.

Advanced Diagnostic Steps

Software updates: Check for updates by going to Settings > System > Software Updates on your Apple TV. Keeping your software up-to-date can fix glitches and improve remote functionality.

Factory reset: To perform a factory reset, go to Settings > System > Reset. This will return your Apple TV to its original state and may resolve remote issues.

Physical and Connectivity Checks

Inspect for damage: Look for physical damage, dust, or dirt on the remote and clean gently if needed. Damage or debris can prevent buttons from working properly.

HDMI-CEC & IR Sensor: Ensure the remote is properly communicating through HDMI-CEC or directly via IR. HDMI-CEC allows devices to be controlled with one remote.

Common Solutions and Fixes

Re-pair the remote: Unpair and then re-pair your remote to the Apple TV by holding it close to the device and following on-screen prompts.

Learn new device: Use the Learn Remote feature under Settings > Remotes and Devices if you have a third-party remote.

Preventive Measures and Maintenance

Routine cleaning: Regularly clean the IR sensor on both the Apple TV unit and remote. It helps prevent issues related to dirt and interference.

Charging habits: Keep your remote properly charged. Use a USB-C cable for a Siri Remote and replace the coin cell battery in older models when needed.

Apple TV Remote Volume Control and Alternative Methods

If you find the volume buttons on your Apple TV remote aren’t responding, you’re not alone. This is a common problem, but there are several methods to resolve it and regain control over your TV’s volume.

Adjusting Volume Settings Directly

To adjust the volume settings directly on your Apple TV, navigate to Settings and select Remotes and Devices. Here, choose Volume Control to modify the settings. Make sure that the volume up and volume down buttons are properly configured. If the issue persists, a restart of the remote might be necessary.

Using Other Devices for Volume Control

In addition to the Siri remote, other devices such as iPhones, iPads, Macs, or even a universal remote can manage your Apple TV’s volume. Simply connect these devices to your TV or receiver via the Apple TV Control Center to use them as an alternative method for volume control.

Seeking Further Assistance or Replacement

Should troubleshooting prove unsuccessful, reaching out to Apple Support may be helpful. They can guide you through more intricate solutions or advise on getting a replacement if the remote is defective.

Understanding Remote Variants and Compatibility

Different Apple TV models come with different remotes. For instance, the 3rd gen model has an older Apple TV remote, while newer versions come with the Siri Remote. Ensure your remote is compatible with your Apple TV box, as this may affect functionality.

Navigating Apple TV Interface Without Volume Control

Even if the volume control is unresponsive, you can still navigate the Apple TV interface by using the touchpad, menu, back, and TV remote icon buttons. Access shows and apps from the home screen or adjust other settings without depending on volume buttons.