Asurion offers protection plans for various electronic devices and home appliances. These plans provide coverage for unexpected issues like accidental damage, mechanical failures, and power surges. Asurion Home+ covers multiple eligible devices in your home for $34.99 per month plus tax.
The company’s protection plans extend beyond manufacturer warranties, offering additional peace of mind. Customers can file claims easily through Asurion’s online platform or mobile app. The process is designed to be straightforward, with quick resolutions for repair or replacement of covered items.
Asurion’s coverage options vary depending on the specific plan and device. Some plans may include benefits like same-day repairs or next-day replacements. It’s important for consumers to review the terms and conditions of their chosen plan to understand the full scope of coverage and any potential limitations.
Asurion Coverage and Asurion Complete Protect
Asurion is a company that provides insurance and warranty services for a wide range of electronic devices, appliances, and other items. They offer various plans, with Asurion Complete Protect being one of their most comprehensive options. Let’s break down what Asurion typically covers and what you get with Complete Protect:
Common Asurion Coverage
While specific coverage varies depending on the plan and device, here are some common things Asurion plans often cover:
- Accidental Damage: Protection against drops, spills, cracked screens, and other accidental mishaps.
- Mechanical and Electrical Failures: Coverage for malfunctions due to internal components failing, even after the manufacturer’s warranty expires.
- Power Surges: Protection against damage caused by power surges and electrical fluctuations.
- Loss and Theft: Some plans may offer coverage for lost or stolen devices.
Asurion Complete Protect
Asurion Complete Protect is designed to be their most comprehensive protection plan. It typically includes all the standard coverage mentioned above and adds extra benefits like:
- Extended Coverage: Complete Protect often extends coverage beyond the manufacturer’s warranty for several years.
- Faster Replacements: Prioritized and expedited device replacements, often as soon as the next day.
- 24/7 Tech Support: Access to technical support for help with device setup, troubleshooting, and other tech-related questions.
- Identity Theft Protection: Some Complete Protect plans may include identity theft protection services to help safeguard your personal information.
- Connected Home Support: Assistance with setting up and troubleshooting smart home devices and Wi-Fi networks.
What to Consider
- Device Type: Coverage and plan options vary depending on the device you want to protect (smartphone, laptop, appliance, etc.).
- Deductibles: Asurion plans usually have deductibles, which is the amount you pay when filing a claim.
- Cost: The cost of Asurion Complete Protect varies based on the device and coverage.
- Terms and Conditions: It’s essential to read the plan’s terms and conditions carefully to understand the coverage limits, exclusions, and claim process.
Where to Find Asurion
You can often find Asurion protection plans offered through:
- Wireless Carriers: When purchasing a new phone or tablet from carriers like Verizon, AT&T, or T-Mobile.
- Retailers: Many electronics retailers offer Asurion plans during checkout for devices like laptops, TVs, and appliances.
- Directly from Asurion: You can also purchase Asurion plans directly from their website.
If you rely heavily on your devices and want peace of mind knowing you’re protected against a wide range of issues, Asurion Complete Protect might be worth considering. However, it’s crucial to weigh the cost against the benefits and compare it with other protection plan options available for your specific device.
What Asurion Doesn’t Cover
While Asurion provides extensive protection, it’s important to be aware of some common exclusions. These can vary depending on the specific plan and device, so always review your plan details carefully. However, here are some general things that Asurion plans often do not cover:
- Intentional Damage: Damage caused deliberately or through gross negligence is usually not covered.
- Cosmetic Damage: Minor scratches, dents, or normal wear and tear that don’t affect the functionality of the device are typically excluded.
- Software Issues: Problems with software, operating systems, or apps are generally not covered.
- Recalls: Damage caused by manufacturer recalls is usually not covered, as the manufacturer is responsible for those issues.
- Acts of Nature: Damage resulting from natural disasters like floods, earthquakes, or fires may not be covered, or may require a separate insurance policy.
- Unauthorized Repairs: If you attempt to repair the device yourself or through an unauthorized third party, any subsequent damage may not be covered.
- Lost Accessories: Loss of accessories like chargers, cases, or headphones is often not covered unless they were lost or damaged along with the device in a covered incident.
- Pre-existing Conditions: Damage that existed before you purchased the Asurion plan is not covered.
It’s crucial to read the fine print of your Asurion plan to understand the specific exclusions and limitations. If you have any questions about coverage, contact Asurion directly for clarification.
Key Takeaways
- Asurion provides protection plans for electronics and appliances beyond standard warranties
- Coverage options include repairs, replacements, and protection against various types of damage
- Customers can choose from device-specific plans or opt for comprehensive home coverage
Coverage and Protection Plan Details
Asurion offers comprehensive protection plans for various devices and home appliances. These plans provide coverage for accidental damage, loss, theft, and technical support.
Understanding Asurion Coverage
Asurion protection plans cover a wide range of products. These include smartphones, tablets, laptops, TVs, and home appliances. The plans start after the manufacturer’s warranty ends. Coverage duration varies based on the specific plan.
Plans typically cover accidental damage, such as cracked screens or liquid spills. They also protect against mechanical failures and normal wear and tear. Some plans include coverage for loss and theft.
Asurion offers 24/7 tech support for covered devices. This includes help with setup, troubleshooting, and general usage questions.
Benefits of Asurion Home+
Asurion Home+ is a comprehensive protection plan for multiple devices. It costs $34.99 + tax per month. The plan covers an unlimited number of eligible devices in a home.
Key benefits include:
- Protection for thousands of devices
- Coverage for future purchases
- 24/7 expert tech support
- Fast repairs or replacements
- No long-term contracts
Home+ covers smartphones, tablets, laptops, TVs, and major appliances. It also protects smart home devices like thermostats and doorbells.
Plan Enrollment and Activation
Enrolling in an Asurion protection plan is straightforward. For in-store purchases, plan details are in the provided brochure. Online buyers receive an email with coverage information.
To activate a plan:
- Save the purchase receipt
- Register the device online or by phone
- Download the Asurion app for easy claim filing
Coverage begins on the purchase date. There’s no waiting period. Customers can cancel at any time without extra charges. Asurion may offer pro-rata refunds for cancelled plans.
For questions about enrollment or coverage, Asurion provides customer support via phone or online chat.
Claims, Fees, and Exclusions
Asurion’s protection plans involve specific processes for filing claims, associated fees, and certain limitations on coverage. Understanding these aspects is crucial for customers to make the most of their protection plans.
Filing a Claim and Service Fee
To file a claim, customers can use Asurion’s online portal or contact their customer service. The process typically involves providing details about the damaged device and the incident. A service fee applies for each approved claim, ranging from $0 to $129 plus tax, depending on the plan and device.
Asurion offers 24/7 tech support for issues that may not require a full claim. This service can help resolve minor problems quickly. For approved claims, Asurion may repair the device, replace it with a new or refurbished product, or offer reimbursement.
Customers should keep their digital receipt handy, as it may be required during the claims process. The company aims to process claims efficiently, often providing same-day service for common issues.
Cancellation Policy and Refund Process
Asurion allows customers to cancel their protection plans at any time. The cancellation process is straightforward and can be initiated through their website or by contacting customer service directly.
Refunds are typically prorated based on the unused portion of the plan. The exact refund amount depends on factors such as:
- Length of time the plan has been active
- Any claims made during the coverage period
- Type of plan purchased
To request a refund, customers should contact Asurion or the seller from whom they purchased the plan. The company processes most refunds within 5-10 business days, depending on the payment method used for the original purchase.
Exclusions and Limitations
Asurion’s protection plans have specific exclusions and limitations. These typically include:
- Intentional damage or misuse
- Normal wear and tear
- Pre-existing conditions
- Cosmetic damage that doesn’t affect functionality
- Loss or theft (in some plans)
Coverage for mechanical and electrical failures usually begins after the manufacturer’s warranty expires. However, protection against accidental damage often starts on the day of plan purchase.
A waiting period may apply for certain types of coverage. This period can vary depending on the plan and device type.
Asurion sets coverage limits, such as up to $5,000 in coverage every 12 months and $2,000 per approved claim for some plans. These limits help manage risk and keep plan costs reasonable for customers.
Frequently Asked Questions
Asurion offers various insurance and protection plans for electronic devices. Their policies cover different types of damage and provide specific benefits to customers.
What type of damage does Asurion insurance policy include?
Asurion insurance typically covers accidental damage from handling. This includes drops, spills, and cracked screens. The policy also protects against mechanical failures after the manufacturer’s warranty expires.
Power surge damage is often included in Asurion’s coverage. Some plans may cover loss and theft, depending on the specific policy purchased.
How does Asurion handle claims for broken phones?
Asurion aims to process claims quickly and efficiently. Customers can file a claim online or by phone. The company often provides same-day repairs or next-day replacements for approved claims.
Asurion may offer repair options at authorized service centers. In cases where repair is not possible, they typically provide a replacement device.
What are the exclusions to Asurion’s coverage plan?
Asurion’s coverage usually excludes intentional damage and normal wear and tear. Pre-existing conditions are generally not covered. Cosmetic damage that doesn’t affect the device’s functionality is typically excluded.
Some plans may not cover accessories that came with the device. Loss and theft protection might be limited to certain policies or require additional fees.
What benefits are offered through Asurion Complete Protect?
Asurion Complete Protect offers comprehensive device coverage. It includes protection against accidental damage, loss, and theft. The plan often provides access to tech support and device setup assistance.
Customers may receive battery replacement services. Some versions of the plan include identity theft protection and cloud storage benefits.
Does Asurion provide protection for iPhone devices?
Yes, Asurion offers protection plans for iPhones. These plans typically cover accidental damage, including cracked screens and liquid damage. Hardware failures after the Apple warranty expires are usually included.
Asurion’s iPhone coverage often includes loss and theft protection. Some plans provide access to Apple-certified technicians for repairs.
What services does Asurion Home+ program encompass?
Asurion Home+ covers a wide range of home electronics and appliances. The program includes protection for TVs, computers, smart home devices, and major appliances. It offers repair and replacement services for covered items.
Home+ provides access to tech experts for setup and troubleshooting. The program often includes data protection and identity theft support services.
