Many Android users are facing a frustrating issue with the Google app crashing after a recent update. This problem affects the main Google app, Google Podcasts, and Google Lens. The crashes are caused by a bug in the latest version of the Google app, which can be fixed by clearing data, updating to the newest version, or reverting to a previous one.
Users report seeing error messages like “Google keeps stopping” when they try to use the app. This makes it hard to search, use voice commands, or access other Google services on their phones. The issue seems to be widespread, affecting different Android devices and versions.
Luckily, there are some easy fixes for this problem. Clearing the app’s cache and data, uninstalling updates, or rebooting the phone can often solve the issue. If these don’t work, users can try downloading the latest version of the app or going back to an older one that worked well.
Troubleshooting a Frustrating Google App Crash
Many Android users experienced a frustrating issue over the weekend: the Google app kept crashing. If you’re still encountering this problem, here are some fixes you can try.
Understanding the Issue
On September 14th, 2024, a widespread bug caused the Google app to crash repeatedly on Android devices. The app would either close immediately or display a “Google keeps stopping” error message, hindering users from performing searches or accessing other app features.
Potential Fixes
While Google has addressed the issue on their end, here are some troubleshooting steps you can take if the problem persists:
| Solution | Steps | Notes |
|---|---|---|
| Clear App Cache and Data | 1. Go to your device’s “Settings.” 2. Navigate to “Apps” or “Application Manager.” 3. Find and select the “Google” app. 4. Tap on “Storage & cache.” 5. Select “Clear cache” and then “Clear data.” | This will reset the app and might resolve any corrupted data causing the crashes. |
| Uninstall Updates | 1. Go to the Google Play Store. 2. Search for the “Google” app. 3. Tap on the three dots in the top right corner. 4. Select “Uninstall updates.” | This will revert the app to its factory version, which might not have the bug. |
| Wait for Official Fix | Google has acknowledged the issue and is actively working on a permanent solution. | If the above steps don’t work, the best course of action might be to wait for an official update from Google. |
Important Notes
- Other Google services: This issue primarily affected the Google app itself. Other Google services like Gmail, YouTube, etc., should function normally.
- Temporary workarounds: If you need to use Google Search urgently, you can access it through a web browser like Chrome.
The recent Google app crashes have caused significant disruptions for many Android users. While the issue appears to be largely resolved, these troubleshooting steps can help if you’re still experiencing problems. Remember, patience is key, and Google is actively working to ensure a smooth user experience for everyone.
Key Takeaways
- The Google app crashes are caused by a recent update bug
- Clearing data, updating, or reverting to an older version can fix the issue
- Users can try rebooting their phone or uninstalling updates as quick fixes
Understanding the Google App Crash Issue
Many Android users face problems with the Google app crashing. This issue affects different Android versions and devices. Users see specific signs when the app stops working.
Common Symptoms and User Experiences
The Google app crash shows up in a few ways:
- App closes right after opening
- Searches don’t work
- Google Assistant fails to respond
Some users can’t use their phone’s search bar. Others see error messages. The app might work for a bit, then crash again. This makes it hard to use important Google features.
Android phones from many brands have this problem. It affects Pixel, Samsung Galaxy, and other devices. The issue isn’t limited to one type of phone.
Identifying Android Versions Affected
The Google app crash happens on different Android versions:
- Android 15 (latest beta)
- Android 14
- Older versions like 13 and 12
Both stable and beta versions of the Google app can crash. The problem isn’t tied to one Android version. This makes it tricky to fix.
Recent updates seem to cause the crashes. Version 15.35 (stable) and 15.36 (beta) of the Google app have issues. Older app versions might work better on some phones.
Troubleshooting and Fixes for Google App Crashes
Google app crashes can be frustrating. There are several ways to fix this problem, from basic steps to more advanced solutions.
Basic Troubleshooting Steps
Start with simple fixes. Restart your phone. This often solves many app issues. If that doesn’t work, check for updates. Open the Play Store and look for Google app updates. Install any available updates.
Next, try force stopping the app. Go to Settings > Apps > Google. Tap “Force Stop”. Then open the app again. This can clear temporary glitches.
If these steps don’t help, move on to clearing the app’s cache. This removes temporary files that might cause problems.
Clearing Cache and Data Solutions
Clearing cache and data can fix many app issues. Go to Settings > Apps > Google. Tap “Storage”. You’ll see two options: “Clear Cache” and “Clear Data”.
Start with “Clear Cache”. This removes temporary files but keeps your settings. If that doesn’t work, try “Clear Data”. This deletes all app data, including settings. You’ll need to set up the app again.
For some users, clearing data for Android System WebView has helped. Find this app in your Settings and clear its data too.
Advanced Solutions and Reinstallations
If simpler fixes don’t work, try more advanced steps. Uninstall Google app updates. Go to Settings > Apps > Google. Tap the three dots and choose “Uninstall updates”. This reverts the app to its original version.
If that doesn’t help, reinstall the app. Go to the Play Store, find the Google app, and tap “Uninstall”. Then install it again.
As a last resort, consider a factory reset. This erases all data on your phone, so back up important files first. Go to Settings > System > Reset options > Erase all data.
Preventive Measures and Best Practices
Regular upkeep and smart habits can help stop Google app crashes. These steps focus on updates, performance checks, and app settings.
Keeping Apps and System Updated
Update your apps often. Open the Google Play Store and tap your profile picture. Choose “Manage apps & device” and update all apps. This fixes bugs and adds new features.
Set up auto-updates. Go to Play Store settings and turn on “Auto-update apps”. Pick “Over Wi-Fi only” to save data.
Update Android too. Go to Settings > System > System update. Install any new versions. This keeps your phone running smoothly.
Don’t forget Android System WebView. It’s key for many apps. Update it in the Play Store like other apps.
Monitoring App Performance
Check app usage. Go to Settings > Apps & notifications > See all apps. Tap on Google or other apps that crash. Look at battery use and data.
Clear app cache. In the same app info screen, tap “Storage & cache”. Then tap “Clear cache”. This can fix some issues.
Use safe mode. Turn off your phone. Press the power button. When you see the logo, hold the volume down key. This starts safe mode and helps find problem apps.
Understanding App Permissions
Review app permissions. Go to Settings > Apps & notifications > Google app > Permissions. Only allow what’s needed.
Turn off permissions you don’t use. This can help the app run better. It also protects your privacy.
Be careful with new apps. Read what permissions they ask for before installing. Don’t give access to things they don’t need.
If the Google app keeps asking for odd permissions, it might be a fake. Only download from the official Play Store.
